Terms & Conditions
Revised 12/31/2023
United States
Required Documents
Prior to fulfilling an order, all customers must provide the following: Account Set Up/Credit application form, Resale Certificate and signed Terms and Conditions.
Prices
Prices are subject to change with 30 days notice. Prices charged are based upon the price list at the time of order. Current price lists are always available upon request.
Placing Orders
Orders are accepted via fax, phone, or email. Orders placed through an account manager must meet required case MOQ. Orders under $1,000 will be subject to a $75 small order fee, and if applicable shipping charges will be added. Order deadline is 11:00AM PT for east coast orders and 2:00PM PT for west coast orders. Purchase orders cannot be revised once a Sales Confirmation for the order is sent by World Centric. Orders will be ready for will call or shipped 3-4 business days after order is confirmed. Transit times are not guaranteed and will vary based on final destination. RUSH orders requiring same day or next day pick-up or shipment, must be placed by 9:00 AM PT for the East Coast and 11:00 AM PT for the West Coast. All RUSH orders are subject to additional shipping charges. Same day RUSH or next day AM RUSH orders are limited to a maximum of 50 cases, totaling 5 SKUs, and will incur a rush fee of $100 per order.
Will Call Orders
World Centric will have your order ready for pick up on the date and time of the confirmed scheduled appointment with the warehouse. If the order is not picked up on this date, World Centric will invoice back to the customer dock storage fees at a rate of $125.00 for each day the order sits in a pending state at the warehouse dock. If the order is not picked up after 5 business days, World Centric may choose to cancel the order and invoice back to the customer a restocking fee at a rate of 5% of the total order or $125/day for 5 days, whichever is greater. The customer assumes responsibility for product condition and order accuracy at the time of pick up from our warehouse. World Centric is not responsible for damage or shortages that take place in transit from our warehouse for will call and customer BOL orders. All claims for damages for will call and customer BOL orders must be made by the customer with their contracted carrier.
Shipping and Handling
World Centric ships via UPS Ground or truck freight from Tracy, California, and Harrisburg, PA. Estimated costs and transit times are available from a World Centric Account Manager. Will call orders can be picked up from either warehouse by appointment.
Order Cancellations
Cancellations must be submitted in writing and may incur restocking fees.
Prepayment
All prepayment orders must be paid by credit card* , ACH or wire transfer. Credit cards are billed at time of shipment. For prepayment customers; if payment is not received within 7 business days of payment request, the order will be canceled. Orders will be available for pick up** or shipment 3 business days after finalized order and receipt of ACH, wire payment or credit card authorization.
*American Express (AMEX) not accepted for orders being paid in foreign currency
**pick up not available for international customers paying in currency other than $USD.
Payment Terms
Upon credit approval, payment terms are net 30. The undersigned agrees to pay for all services and purchases according to the terms as stated on Sellers invoice, and failure to do so agrees to pay all costs of collection, including reasonable attorney’s fees and/or collection agency fees together with interest on any unpaid balance at the rate of 1.5% per month. Payments are due on the invoice date and are considered late 4 days past invoice due date. Late payments may result in prepayment and net terms being revoked.
Customers with terms are expected to pay by ACH, wire transfer or check. If payment is made by wire transfer, the customer agrees to incur all wire fees. Payments made by credit card for invoices on Net terms, will incur an additional 3% on the total invoice amount at the time of payment.
Custom Orders: Custom Prints and Custom SKUs
World Centric gladly accepts custom orders. Custom orders require 12 to 14 weeks minimum lead time and partial payment at the time of order. Changes, cancellations and returns are not accepted on custom orders once production begins. Signed Custom Print T erms and Conditions required prior to order placement.
Claims/Returns
All visible discrepancies (damage and shortages) must be noted on BOL and communicated to World Centric upon delivery. World Centric does not accept charge backs on damages that occur in transit and/or concealed discrepancies not reported within 2 business days of receipt of goods. If a customer has a drop trailer agreement with an LTL carrier, procedures in that contract must be followed in regards to damage and shortage notifications and filing. World Centric requires photographic evidence of damage taken at the time of receipt. Damaged goods, as well as their packaging, are to be retained and protected from further loss or damage until the customer is given instructions on return or disposal. Customer assumes responsibility for completeness of order at time of receipt. No returned merchandise will be accepted for credit without a Return Authorization Number (RA) and prior approval. Returned items must be unopened and in original packaging.
All returns are subject to a 15% restocking fee. Customer is responsible for shipping the product back to the specified World Centric 3rd Party warehouse. For purchases made on items with “Delivered” pricing, the refunded amount may differ from the original sales amount as the cost of the delivery will be deducted from the return. Merchandise with limited shelf life may not be accepted for returns after 30 days from purchase. Upon approval, returns will be accepted within 90 days from the date of purchase. We do not currently accept International returns.
Additional Charges
If World Centric incurs additional accessorial delivery charges such as detention or demurrage, those costs will be charged back.
These terms and conditions shall prevail unless written notice is provided.
Canada
Required Documents
Prior to fulfilling an order, all customers must provide the following: Account Set Up/Credit application form, resale certificate, and signed terms and conditions.
Prices
Prices are subject to change with 30 days’ notice based upon availability of raw materials, energy, transportation, and international exchange rates. Prices charged are based upon price list at the time of order. Current price lists are always available upon request.
Placing Orders
Orders are accepted via fax, phone or email. Orders placed through an account manager must meet required MOQ. Orders under $1,000 will be subject to a $75 small order fee, and if applicable shipping charges will be added. Order deadline is 11:00AM PT for east coast orders and 2:00PM PT for west coast orders. Purchase orders cannot be revised once Sales Confirmation for the order is sent by World Centric. Orders will be ready for will call or shipment 3–4 business days after order is confirmed. Transit times are not guaranteed and will vary based on final destination. RUSH orders requiring same day or next day pick up or shipment, must be placed by 9 AM (PST) for the East Coast and 11 AM (PST) for the West Coast. All RUSH orders are subject to additional shipping charges. Same day RUSH or next day AM RUSH orders are limited to a maximum of 50 cases, totaling 5 SKUs. Rush fee $100 per order.
Shipping and Will Call Orders
World Centric ships via UPS Ground or truck freight from Lathrop, CA and Harrisburg, PA. Estimated costs and transit time are available from a World Centric Account Manager. Shipping fees are automatically added to all invoices. Will call orders can be picked up from either warehouse by appointment.
Order Cancellations
Cancellations must be submitted in writing and may incur restocking fees.
Prepayment
All prepayment orders must be paid by credit card*, ACH or wire transfer. Credit cards are billed at time of shipment. For prepayment customers; if payment is not received within 7 business days of payment request, the order will be canceled. Orders will be available for pick up** or shipment 3 business days after finalized order and receipt of ACH, wire payment or credit card authorization.
*American Express (AMEX) not accepted for orders being paid in foreign currency
**pick up not available for international customers paying in currency other than $USD.
Payment Terms
Upon credit approval, payment terms are net 30. The undersigned agrees to pay for all services and purchases according to the terms as stated on Sellers invoice, and failure to do so agrees to pay all costs of collection, including reasonable attorney’s fees and/or collection agency fees together with interest on any unpaid balance at the rate of 1.5% per month. Payments are due on the invoice date and are considered late 4 days past invoice due date. Late payments may result in prepayment and net terms being revoked.
Customers with terms are expected to pay by ACH, wire transfer or check. If payment is made by wire transfer, the customer agrees to incur all wire fees. Payments made by credit card for invoices on Net terms, will incur an additional 3% on the total invoice amount at the time of payment.
Custom Orders: Custom Prints and Custom SKUs
World Centric gladly accepts custom orders. Custom orders require 12 to 14 weeks minimum lead time and partial payment at the time of order. Changes, cancellations, and returns are not accepted on custom orders once production begins. Signed Custom Print Terms and Conditions required prior to order placement.
Claims/Returns
All visible discrepancies (damage and shortages) must be noted on BOL and communicated to World Centric upon delivery. World Centric does not accept charge backs on damages that occur in transit and/or concealed discrepancies not reported within 2 business days of receipt of goods. If a customer has a drop trailer agreement with an LTL carrier, procedures in that contract must be followed in regards to damage and shortage notifications and filing. World Centric requires photographic evidence of damage taken at the time of receipt. Damaged goods, as well as their packaging, are to be retained and protected from further loss or damage until the customer is given instructions on return or disposal. Customer assumes responsibility for completeness of order at time of receipt. No returned merchandise will be accepted for credit without a Return Authorization Number (RA) and prior approval. Returned items must be unopened and in original packaging.
All returns are subject to a 15% restocking fee. Customer is responsible for shipping the product back to the specified World Centric 3rd Party warehouse. For purchases made on items with “Delivered” pricing, the refunded amount may differ from the original sales amount as the cost of the delivery will be deducted from the return. Merchandise with limited shelf life may not be accepted for returns after 30 days from purchase. Upon approval, returns will be accepted within 90 days from the date of purchase. We do not currently accept International returns.
Additional Charges
If World Centric incurs additional accessorial delivery charges such as detention or demurrage, those costs will be charged back.
These terms and conditions shall prevail unless written notice is provided.
General Terms and Conditions for Custom Print Orders (all countries)
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Deposit Requirement: A deposit is required on all orders that are over 200 cases. For customers with less than a year of acceptable credit history World Centric may require a deposit of up to 50% on a minimum order, due when the customer’s Purchase Order (PO) is received by World Centric. Production orders with our factory will not be submitted until the deposit is received. Full container orders will require a 30–50% deposit.
All customer PO’s should clearly state “Purchase Order is non-cancellable and non-refundable”.
- PO will not be confirmed until both parties have agreed to the lead times and quantities in writing.
- Delays due to ocean container market availability are not World Centric’s responsibility.
- World Centric does not provide Custom Print customers with space at our factories or warehouses to hold their product for more than 7 calendar days after notice is provided to the customer that the product is in stock at the warehouse facility. Customer acknowledges that they will be charged a pallet storage fee of $25/day beginning one week after notice of product availability. After one month this fee may be subject to increase.
- World Centric has the right, in its sole discretion to invoice Customer against any custom print inventory remaining in World Centric’s warehouse 60 days after World Centric’s receipt of product.
Contact your Sales Representative or Account Manager to process your order and deposit.
- The quantity of cases produced and shipped may vary +/- 10% from the quantity ordered due to high volume manufacturing processes.
- World Centric reserves the right to refuse to print any graphics and/or text we view as offensive or negatively portrays any race, color, gender, orientation, national origin, disability, can be considered slander of another company/person(s) or goes against our company mission and values.
- Customers must report any complaints in writing about their Custom Print orders within two (2) weeks of receiving their initial shipment of product.
- Cancellations or changes of Custom Print Orders are extremely difficult once the order has been placed. If World Centric is able to cancel the order before it has gone into production, a cancellation fee of 30% shall be assessed and the deposit shall be forfeited. If production has begun, the order shall be considered non-cancellable and the customer is responsible for 100% of the value.
- Copyright and Trademarks: By submitting artwork to World Centric, the customer client assumes responsibility for ensuring that that the artwork does not infringe or violate any 3rd party Copyright or Trademark.
- Non-dairy creamers are known to contain various concentrations of certain oils, including but not limited to almond oil, palm oil, rapeseed oil, flax seed oil, sunflower oil and coconut oil. These natural oils have been observed to cause seam and bottom leaks in all types of paper cups, depending on the oil concentration, heat, and time. World Centric recommends that the operator thoroughly test all the creamers and heat sources/steamers used in their operations with World Centric cups prior to placing custom print orders. World Centric cannot guarantee non-leaking cups with these above-mentioned non-diary creamers, and therefore is not responsible for performance issues should wicking or leaking occur.
By ordering from World Centric Custom Printing department, you accept and agree to be bound by these Terms and Conditions and the World Centric Custom Print Proof Disclaimers.